Retail and Commerce

On its fourth-quarter earnings call this week, Airbnb said its custom-built AI agent is now handling about one-third of customer support inquiries in North…

Uber Eats on Wednesday introduced “Cart Assistant,” a new AI-powered feature designed to help customers build grocery orders more quickly. The tool is currently…

Google’s announcement of the Universal Commerce Protocol (UCP) at the NRF conference may sound like a technical standards update, but it points to a much bigger…

PayPal’s decision to embed its checkout and payments technology directly into Microsoft Copilot is less about adding another shopping feature and more about…

Plaud’s latest update to its NotePin AI recorder looks modest at first glance. The new NotePin S is nearly identical to last year’s model in size, shape, and…

In the current phase of AI adoption, ambition alone is no longer enough. Instacart’s decision to shut down AI-driven pricing experiments on its platform…

The convergence of artificial intelligence and local dining represents more than just another consumer app – it signals a fundamental transformation in how…

The retail landscape is undergoing a profound transformation that goes far beyond traditional e-commerce interfaces. What we're witnessing is the emergence of a…

The McDonald's AI advertisement debacle reveals a critical inflection point in artificial intelligence's integration with corporate communication strategies.…

We're witnessing a fundamental transformation in how consumers interact with online shopping platforms, and Amazon's AI chatbot Rufus represents a pivotal…

The convergence of artificial intelligence and consumer commerce represents a profound inflection point in how Americans interact with technology and make…

The convergence of artificial intelligence and wearable technology is no longer a distant dream—it's becoming an immediate reality, with Alibaba's latest…