ServiceNow said Wednesday that it has signed a multi-year deal with Anthropic to further embed the company’s Claude models across its AI-driven workflow products, just a week after announcing a separate partnership with OpenAI.
Under the agreement, Anthropic’s Claude model family will become the preferred AI models across ServiceNow’s platform, and Claude is now the default model powering ServiceNow Build Agent, the company’s AI agent builder for developers creating automated workflows and apps. ServiceNow also plans to roll out Claude internally to its 29,000 employees, with Anthropic’s Claude Code available to engineers.
ServiceNow did not disclose the financial terms or duration of the partnership, but CEO Bill McDermott framed the deal as part of the company’s push to turn “intelligence into action” through AI-native enterprise workflows.
The announcement comes as ServiceNow positions itself as a platform that can support multiple AI providers rather than relying on a single model partner. Company president and COO Amit Zavery said the company does not see its partnerships with Anthropic and OpenAI as mutually exclusive, arguing that enterprise customers want model choice while maintaining consistent governance, security, and auditability.
For Anthropic, the ServiceNow agreement adds to a growing list of large enterprise deals. The company has recently announced partnerships with firms including Allianz, Accenture, IBM, Deloitte, and Snowflake.
ServiceNow’s back-to-back AI partnerships highlight how major enterprise software vendors are racing to integrate leading models into workflow tools, even as businesses continue to look for clearer returns on AI investment.
This analysis is based on reporting from TechCrunch.
Image courtesy of servicenow.
This article was generated with AI assistance and reviewed for accuracy and quality.
