Amazon One Medical just rolled out a new feature that shows where “AI in healthcare” is heading next — and it’s a lot more practical than a typical medical chatbot.
The company launched a Health AI assistant inside the One Medical app, designed to help members get answers to health questions, book care quickly, and stay on top of routine tasks like renewing medications. The key difference is that it isn’t working off generic health info alone — it’s built to give personalized guidance based on your medical history, including records, lab results, and current prescriptions, with HIPAA-compliant privacy and security in place.
In day-to-day use, Health AI can explain test results in plain language, offer 24/7 symptom and wellness guidance, and steer you toward the right next step — whether that’s a virtual visit, in-person appointment, or urgent care. And when something clearly needs a clinician, the assistant is designed to hand off smoothly by messaging your care team or booking a same- or next-day appointment. Amazon says the tool was developed alongside One Medical’s clinical leadership, with safety guardrails for sensitive or emergency situations, and is meant to support — not replace — the patient-doctor relationship.